My portfolio as I understand it is a collection of work which I worked hard on. Stuff that just stands out etc. My first submition will be a "Job Shadow", follow people around during their work hours, that I followed my mother on. It didn't end will but I had gotten a nice experience walking the offices of "Alaska Billing Services"
The reflection I guess I'll just copy pasta from the report and add on to it.
The experience I had from 8:30 to 1PM was eventful to say the MOST. A lot of the job shadow consisted of watching my mother work on the computer. 90% of what they do is done on the computer. The only time we were not sitting in the cubicle was then we were scanning documents to be uploaded and cataloged into “Lazerfiche”, their document reference system, which took about an hour and a half.
I had signed a non-disclosure agreement upon entering the offices. A lot of the billing information is medical and it details conditions, injuries, genetics background, all that good stuff. Naturally I scanned over the document pretty thoroughly before signing it, wanted to make sure I wasn't signing something that would allow them to experiment on me with surgical tools. The HR person then proceeded to tell me how revealing any information from the company could put me in jeopardy under a penalization of a court of law.
Multi-Tasking was something that working there required. Once your busy doing one thing your boss hands you something else. Since most of their work is done on the computer its handy that they had a dual monitor system implemented since last year. I wasn't allowed to work on the computers but I was asked and asking several questions at the same time. I consider that multi-tasking. Sure whynot. While some documents were scanned during the process of uploading into the “Lazerfiche” system. I was stamping already scanned documents that were getting ready to be shred.
Day two started out good but ended bad when I complained about the efficiency of one folder for every piece of paper. I'm not going to talk about that though.
Day two of the Job Shadow starts with getting coffee and meeting with manager. Task Management (process of cleaning patient accounts by calling insurance companies and resending claims) Task Management also involves making sure she is caught up with everything. I will watch her do that for an hour. She uses that lame Internet explorer. Today is another Friday. Charges and Refunds on Friday. Team lead, Scott, and her have discussed this Friday only that mom is to do Task Management. She started by logging what she has and doesn't have to do.
The next step was to balance (checking control log to match to the penny for previous day entries.) ITS LIKE BALANCING A CHECKBOOK! She is done with balancing, nothing was out of place that needed to be re-done.
For the next two hours I was helping mom with a miss-hap that had occured with an insurance company not covering the bill. She tells me that she had to call them like 5 times to get it changed but it never happened. That's when we started arguing when I was starting to file stuff. Eh. I was asking the right questions but mom didn't want me to come anymore because she said I made her look bad. But honestly I don't see why. My experience was pleasurable but I will be going with my dad for the next job shadow. Computers are much cooler. :P
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